How do I contact the ACORN Team?

If you have a question, feature request or feedback for the ACORN team, you can reach us through the ACORN Feedback tab on ACORN’s Need Help? page. If you can’t reach us through ACORN due to system maintenance, contact us on Twitter or Facebook.

If you have questions regarding fees, financial advising, course enrolment, program enrolment or academic advising, please contact your Registrar. You can reach your Registrar through the Email Help tab on the Need Help? page, or by finding their website from this list of registrars.

  1. To contact the ACORN Team, first click or tap the “Need Help?” button on the upper right corner of any page in ACORN.
    A screenshot of the ACORN Dashboard with the "Need Help?" button highlighted in the header.
  2. Next, go to the ACORN Feedback tab. You should contact us if you have a question or comment for our team, or if you have have any ideas for improvements within ACORN. Please attach screenshots if you are submitting a bug report or issue.
    A screenshot of ACORN's "Need Help?" page with the ACORN Feedback tab highlighted.
  3. If you require academic advice or have questions about course and program enrolment or your registration status, your Registrar’s Office should be able to help you. You can reach them by going to the Email Help tab and selecting your divisional or college registrar from the list of offices. Your Registrar is your first stop when it comes to academic and financial matters at the University.
    A screenshot of ACORN's "Need Help?" page with the Email Help tab highlighted.
    Other offices you may contact:

    • Student Accounts: This office can answer questions about tuition & fees, payments and your invoice.
    • Transcripts Centre: Contact this office about Transcript and Transcript order inquiries.
    • Office of Convocation: Send this office questions about graduation and convocation. If you will be graduating soon, don’t forget to refer to the graduation checklist.

How to start a screen share with an admin (for Windows users)

Follow these steps if you require live assistance from a U of T administrator. To view an instructional GIF for each step, click on the images.

  1. Request a Skype for Business meeting link from the administrator. Once you have received it, paste the link to a browser and open it. Click “Join Using Skype for Business Web App instead”.
  2. Download and install the Skype Meetings App plug-in.
  3. After the plug-in is installed, join the meeting by clicking on the “Join the meeting” button.

How to start a screen share with an admin (for Mac users)

Follow these steps if you require live assistance from a U of T admin. If you have already installed Skype for Business (specifically this version), skip to step 4.

  1. Go to https://portal.office.com/OLS/MySoftware.aspx and log into your @mail.utoronto.ca or @utoronto.ca student email account.
  2. Once you have logged in, click “Skype for Business” on the navigation menu on the left and press install (click on the image for a GIF demonstration).
  3. After you have successfully downloaded Skype for Business, follow the installation instructions (click on the image for a GIF demonstration).
  4. On the Microsoft Lync sign in window, enter your Office 365 user ID (which is your U of T email address) in both the Email Address field and the User ID field. Enter your password, but do not sign in yet. Click the Advanced button at the bottom of the page and under Authentication, make sure the Use Kerberos box is not checked. Under Connection Settings, choose Automatic Configuration, then click OK. Next, click Sign In (click on the image for a GIF demonstration).
  5. Once you have signed in, inform the administrator and you will be contacted (click on the image for a GIF demonstration).