How do I get help with academic or financial issues?

If you have questions regarding academics, finances, and anything else at the University, the “Contacts & Resources” tab on ACORN’s “Need Help?” page directs you to the appropriate office. This page also provides links to helpful resources that may answer your questions. 

  1. First, click or tap the “Need Help?” button found on the upper right corner or bottom of any page in ACORN.
    "Need Help" button in ACORN header highlighted "Need Help" button in ACORN Footer highlighted
  2. Next, make sure you are on the “Contacts & Resources” tab.
    "Contacts & Resources" tab highlighted on the ACORN "Need Help" page
  3. Select the topic that relates to your question or issue. Some topic categories have more specific options underneath that you can choose from. If you’re not sure what topic your question or issue falls under, select “I’m not sure”.
    List of different issue topics highlighted on the ACORN "Need Help?" page
  4. Depending on the topic you choose, you will be directed to different offices to contact and provided with helpful links and resources about your issue.

    Contacts for each topic:

    1. Academics, Personal information, Financial account, Financial advice, or I’m not sure: Your registrar is your first stop when it comes to academic and financial matters in the University, and you can email your Registrar’s Office directly in ACORN, or by finding their website from this list of registrars. Please note, if you have more than one registrar, you will need to select which registrar to contact. You can describe your issue and upload relevant screenshots or attachments. Once you’re done, you can choose whether you’d like a copy of the email and click submit to send the email.
      "Helpful Links & Resources" and instructions to contact the Registrar's Office highlighted on the ACORN "Need Help?" page
    2. Payments, Tax receipts and information, Student awards, Financial aid, or Transcripts: You will be directed to Enrolment Services’ Service Now form where you can follow instructions to submit a ticket regarding your issue.
      "Helpful Links & Resources" and the "Submit a Ticket" button highlighted on the ACORN "Need Help" page
    3. Housing and residences: You will be directed to a list of residence offices and their emails and phone numbers.
      "Helpful Links & Resources" and the "Contact Your Residences Office" button highlighted on the ACORN "Need Help?" page

How to start a screen share with an admin (for Windows users)

Follow these steps if you require live assistance from a U of T administrator. To view an instructional GIF for each step, click on the images.

  1. Request a Skype for Business meeting link from the administrator. Once you have received it, paste the link to a browser and open it. Click “Join Using Skype for Business Web App instead”.
  2. Download and install the Skype Meetings App plug-in.
  3. After the plug-in is installed, join the meeting by clicking on the “Join the meeting” button.

How to start a screen share with an admin (for Mac users)

Follow these steps if you require live assistance from a U of T admin. If you have already installed Skype for Business (specifically this version), skip to step 4.

  1. Go to https://portal.office.com/OLS/MySoftware.aspx and log into your @mail.utoronto.ca or @utoronto.ca student email account.
  2. Once you have logged in, click “Skype for Business” on the navigation menu on the left and press install (click on the image for a GIF demonstration).
  3. After you have successfully downloaded Skype for Business, follow the installation instructions (click on the image for a GIF demonstration).
  4. On the Microsoft Lync sign in window, enter your Office 365 user ID (which is your U of T email address) in both the Email Address field and the User ID field. Enter your password, but do not sign in yet. Click the Advanced button at the bottom of the page and under Authentication, make sure the Use Kerberos box is not checked. Under Connection Settings, choose Automatic Configuration, then click OK. Next, click Sign In (click on the image for a GIF demonstration).
  5. Once you have signed in, inform the administrator and you will be contacted (click on the image for a GIF demonstration).