Top Q&As

ACORN stands for Accessible Campus Online Resource Network. For students, ACORN will replace the existing ROSI Student Web Service (SWS). For those unfamiliar with the existing system, it’s where students enrol in courses, check fees and finances and do other records and registration tasks such as making updates to address and contact information.The purpose of ACORN is to provide a more convenient, personalized and guided experience for students using U of T’s online services.

If your addresses have not expired and are not expiring soon, you may be seeing this message on ACORN if you either have a mailing or permanent address on file, but not both:

“Your permanent or mailing address has expired, or is expiring soon. Please update your address now. Keeping your addresses up to date will ensure you  don’t miss any important payments or communications from the University.”

To dismiss this message, please add both a mailing and permanent address to your Profile & Settings area of ACORN via the “Add New” button on the Address page.

A screenshot of the ACORN dashboard. In the header area, a yellow notice explains that several services are unavailable, and the browser should not be refreshed unnecessarily.
ACORN’s Peak Load Mode is a simplified version of ACORN that is enabled on peak enrolment days to reduce load on the system and improve performance. An example of a peak enrolment day is when priority course enrolment controls are removed for Arts and Science courses in August. The ACORN team will announce these dates ahead of time.

Note: When peak load mode is active, please do not refresh your browser while your course enrolment actions (e.g. enrol, switch section, drop) are in progress, or take the same enrolment actions in multiple browser tabs. ACORN will currently be under peak load, so enrolment actions will take longer than usual to complete, but are in progress even if the system is slow to respond. Refreshing your browser or repeatedly requesting the same action will only slow the system down further and increase the likelihood of your request being rejected entirely.

Why are some of ACORN’s services temporarily disabled?

Due to the high volume of traffic during key enrolment days, the ACORN team has temporarily disabled some ACORN features not essential to course and program enrolment to reduce the load on the system and its supporting infrastructure.

What features and information are disabled or unavailable during peak load periods?

  • Notifications
  • Today’s Timetable on your Dashboard
  • Your invoice
  • Financial awards and aid information
  • Incidental Fee selection
  • Multiple degree invitations, if applicable

Note: All functionality required for course and program enrolment is available.

When will full functionality be restored?

ACORN’s “Peak Load Mode” will only be enabled on isolated high-traffic dates. Regular functionality will be restored within 24 hours.

ACORN was released to students June 22, 2015.

If you have a question, feature request or feedback for the ACORN team, you can reach us through the ACORN Feedback tab on ACORN’s Need Help? page. If you can’t reach us through ACORN due to system maintenance, contact us on Twitter or Facebook.

If you have questions regarding fees, financial advising, course enrolment, program enrolment or academic advising, please contact your Registrar. You can reach your Registrar through the Email Help tab on the Need Help? page, or by finding their website from this list of registrars.

  1. To contact the ACORN Team, first click or tap the “Need Help?” button on the upper right corner of any page in ACORN.
  2. Next, go to the ACORN Feedback tab. You should contact us if you have a question or comment for our team, or if you have have any ideas for improvements within ACORN. Please attach screenshots if you are submitting a bug report or issue.
  3. If you require academic advice or have questions about course and program enrolment or your registration status, your Registrar’s Office should be able to help you. You can reach them by going to the Email Help tab and selecting your divisional or college registrar from the list of offices. Your Registrar is your first stop when it comes to academic and financial matters at the University.

    Other offices you may contact:

    • Student Accounts: This office can answer questions about tuition & fees, payments and your invoice.
    • Transcripts Centre: Contact this office about Transcript and Transcript order inquiries.
    • Office of Convocation: Send this office questions about graduation and convocation. If you will be graduating soon, don’t forget to refer to the graduation checklist.

Yes! The ACORN User Experience Design Team works with many students at U of T from various academic backgrounds to help make ACORN and other online tools better. To become a part of the ACORN Student Advisory Team, learn more and sign up on this website if you are interested.

We often hold usability activities in our User Experience Design lab at 215 Huron street. During these 30-45 minute sessions, we invite U of T students to come in and test new designs and features that are in the works. It’s an opportunity for you to see what the ACORN team is currently working on, learn about our UX design process, and it also gives us a chance to meet you and find out how we can improve ACORN to make your student life easier. If you participate in 5 sessions, you’ll also get a credit on your Co-Curricular Record (CCR)!

We do hire work-study students from time to time, and when positions are available you can find them on the Career & Co-Curricular Learning Network (CLNx).